Introduction

This article applies to users with the Security Administrator role.

This article will describe the procedure for resetting or specifying a user's password.

Details

An administrator can reset or specify a new password for the user. Resetting the password will provide the user with a random temporary password. Specifying the password will allow the administrator to set a new temporary password of his/her/their choosing.

Resetting a Password

1. Navigate to Administration Tools
2. Search for the user, then click on the user's name to view the profile
3. Click on the Security Settings tab
4. Click on the Reset User Password menu option
5. Validate the user's identity by asking for the answer to the user's security question
6. Once you are satisfied that the user is indeed the owner of the account, click the Reset Password button.
7. The first 4 characters of the new password will display on the screen; communicate the 4 characters to the user. The second 4 characters of the new password will be emailed to the email address in the user's profile.
8. The user should put the two halves of the password together to form the new temporary password to log in. Upon login, the user will be prompted to select a new password.

Specify a Password

1. Navigate to Administration Tools
2. Search for the user, then click on the user's name to view the profile
3. Click on the Security Settings tab
4. Click on the Specify User Password menu option
5. Validate the user's identity by asking for the answer to the user's security question
6. Once you are satisfied that the user is indeed the owner of the account, enter a new password in the New Password and Re-type New Password fields. Please note the password being assigned must contain at least 8 characters, at least 1 number, and 1 letter, and cannot be the same as the user's last 7 passwords
7. Click the Submit button
8. Communicate the new password to the user. The user will be prompted to reset the password upon the first login.